Rider Training Process Design
As a business undertaking deliveries, you are likely to be well versed in training drivers on how you use vehicles such as vans, lorries and motorcycles, but when adding micro-mobility into your fleet mix, training requirements need adaptation to suit these new forms for vehicle.
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Training riders for micro and mini mobility solutions presents several challenges, primarily due to the unique handling and operational demands of these vehicles. Unlike standard bicycles, e-cargobikes are heavier, have different weight distributions, and require more skill to manoeuvre, especially when fully loaded (100 - 200kg). Riders must be trained on proper balance, road positioning, braking techniques, and cornering to ensure they can safely navigate urban environments. Additionally, micro-mobility solutions like e-scooters or trikes each have their own handling characteristics, requiring tailored training approaches rather than a one-size-fits-all method.
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Another challenge is ensuring that riders understand traffic laws and best practices for sharing roads with cars, pedestrians, and other cyclists. Many cities have inconsistent regulations for e-cargobikes and micro-mobility vehicles, which can lead to confusion. Riders need comprehensive instruction on where they are allowed to operate, how to position themselves in traffic, and what safety precautions to take to minimise risks. Providing this level of training requires experienced instructors, structured programs, and hands-on practice in real-world conditions, which can be resource-intensive.
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Finally, addressing rider confidence and fatigue is crucial. New riders may feel uncertain about handling larger loads or navigating busy streets, making it essential to include confidence-building exercises in training. Additionally, while e-assist reduces physical strain, long hours in the saddle can still be demanding. Training should cover proper posture, energy conservation techniques, and strategies for dealing with weather conditions. Employers must also foster a culture of ongoing learning, providing refresher courses and safety updates to keep riders prepared for changing urban environments and operational demands.
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Having trained over 600 riders on the use of e-cargobikes of various sizes, we have learnt some hard realities. Those that get through the detailed recruitment process all need formal certified training that can be referenced, if needed. Therefore the imperative for good record keeping is essential covering when rider training occurred, pass/fail and retests. Who signed this off training, copies of Food Hygiene & Safety exam pass certificates and Challenge25 test scores etc.
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The expected cost to fully train a rider is circa £700 / $1,000.
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Deciding on level of mechanical training a rider should have is a major decision. Should they be able to undertake a puncture repair or simply call for breakdown assistance?